Refunds and Shipping
Thanks for shopping with LUVE!
Refunds & Returns
In the unlikely event that you want to return your LUVE Self-cleaning water bottle you have 30 days to return the item from the day you accepted delivery. For us to accept a return, the bottle must be unused and in the same condition that you received it. It must also be in its original packaging. You must have the receipt of proof of purchase.
Please note, you will be responsible for return shipping costs and our shipping costs are non-refundable.
Once we receive your item, our team will thoroughly inspect it, and notify you that we have received the item. If the refund is approved, we will notify you and a refund will be issued via the same method it was originally processed. This should be within 3-5 days, depending on your card issuer's policies.
We will process your order within 1-2 working days. NZ stardard delivery will take 3-5 working days & 3-7 for rural addresses. Your shipping cost will be calculated at the checkout. No processing of shipments will be done over weekends or public holidays.
AU delivery will be processed within 1-2 working days and should take no more than 5-7 days
For delivery to countries outside NZ & AU please contact us at